Return and refund policy
When you can return an item and how refunds work.
Last updated 09 Nov 2026
Returns on products
You can ask for a return within 3 days of delivery on eligible items when:
- the item is wrong, damaged or does not work, or
- it is unused and in its original packaging.
Toner and ink that have been opened or installed cannot be returned unless they are faulty.
Services
Photocopy, printing and repair work cannot be returned once delivered. If the work is faulty, tell the seller within 7 days and they will redo it or refund the faulty part.
How refunds are paid
For cash on delivery orders, the seller refunds you in cash or by mobile banking after the returned item is checked.
How to ask for a return
Contact the seller from your order page. If you cannot agree, contact us and we will help.